EBB Help Center
1. What is Emergency Broadband Benefit?The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price. The Emergency Broadband Benefit is limited to one monthly service discount and one device discount per household.
2. Who Is Eligible for the Emergency Broadband Benefit Program?
A household is eligible if a member of the household meets one of the criteria below:
- Has an income that is at or below 135% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline;
- Approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020 or 2020-2021 school year;
- Received a Federal Pell Grant during the current award year;
- Experienced a substantial loss of income due to job loss or furlough since February 29, 2020 and the household had a total income in 2020 at or below $99,000 for single filers and $198,000 for joint filers; or
- Meets the eligibility criteria for a participating providers existing low-income or COVID-19 program
3. What is included with Your Emergency Broadband Benefit?
All qualified EBB customers will receive a:
- FREE 4G LTE Smartphone
- FREE Unlimited Monthly Data
- FREE Unlimited Monthy Minutes
- FREE Unlimited Monthy Texts
- Nationwide Calling
- FREE Voicemail Account, Call Waiting and Caller ID
- FREE 911 Calls
- 411 Directory Assistance
- FREE Domestic Roaming
- Text & Picture Messaging
For additional terms and conditions regarding our Emergency Broadband Benefit Program, please click here
4. Can I upgrade my current plan to take advantage of the full $50 per month (or $75 per month on Tribal lands)??You may be able to do so. Talk to NewPhone Wireless about the plans you have available as part of the Emergency Broadband Benefit program.
5. Can I apply for the Emergency Broadband Benefit if I have a past due balance with the provider?
Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit.
6. Can I sign up for the Emergency Broadband Benefit if I am already a customer or if I was a customer in the past?Yes, the benefit is available to eligible new, prior and existing customers of participating providers.
7. Do individuals have to be Tribal members to qualify for the enhanced Tribal benefit?
No. Anyone living on eligible Tribal lands can receive the enhanced Tribal benefit. They do not need to be a member of a Tribe.
8. If I’m approved, can I keep my current phone number?
Yes, if you are approved, you can even keep your current phone number. Here’s how:
Once you receive your NewPhone Wireless phone, you can contact Customer Care at (855) 204-3667 and a representative will help you keep your current number. Just call from a different phone and have your account number and password.
9. Can I receive both the enhanced Tribal Lifeline Benefit and the $75 Emergency Broadband Benefit each month?Yes. An eligible household on Tribal lands can receive both the $34.25 Lifeline Tribal benefit and the $75 Emergency Broadband Benefit. They can be applied to the same qualifying service or separately to a Lifeline service and a broadband service with the same or different providers as long as the provider is participating in the Emergency Broadband Benefit program. For example, an eligible household could have a Lifeline-supported mobile service and a separate home broadband service that is supported through the Emergency Broadband Benefit.